POLICIES

SERVICES

It is always our goal to provide the highest level of satisfaction for all services. We will stand behind our work to continually strive for the highest quality of service. Consultations are of utmost importance to get a clear understanding of what you want to achieve with your visit. If you are not satisfied with the end result, we ask for the opportunity to adjust any service to create your desired result. Most modifications needed, will be free of service charge. We ask if an adjustment is needed that it be scheduled within 10 days of your initial visit.

SPECIALITY SERVICES

When reserving specialty services such as bridal parties, Keratin, or any service taking 3+ hours, a credit card number is required. 50% of the total service will be required due upon the reservation. A 48-­hour cancelation or reschedule notice is required, if the client fails to cancel or reschedule they are subject to charge for the full amount of the service.

CANCELLATIONS

We do ask that we receive a 24-­hour cancelation notice for all appointments.“No­-Call No­-Show” appointments may be subject to service charges, and will be required to reserve future appointments with a credit card. “No­-Call No­-Show” repeats will be charged full scheduled service amount.

TARDINESS

We ask that if you are running 15 minutes late that you call and communicate with guest relations how late you will be and also understand that your appointment is subject to reschedule only if the service provider cannot preform the scheduled services in the remaining time allotment.

RETURNS

J.Christene strives to prescribe the correct home care so; if you are not completely satisfied with your purchase we are happy to exchange the product for another product or any service of the same amount. The exchange must be done no more then 10 days after the date of the original purchase.
All make­-up sales are final.